Work With Me
You're Not Hiring Me: You're Acquiring Strategic Capability.
Most companies treat Customer Success leadership as a staffing decision. Find a candidate. Interview. Negotiate salary. Fill the role.
Wrong approach.
Your churn rate costs you millions per year in wasted sales capacity. Your expansion motion is disorganized or a part of the total sales quota. Your CS team operates as support, not growth. You are burning cash on a customer org that does not deliver commercial results.
The right CS leader restructures your entire post-sale revenue engine. Turns 91% gross retention into 94%. Builds expansion playbooks that drive 30%+ top-line growth. Delivers a measurable lift in NRR that compounds into exit valuation.
That is not a hire. That is a strategic acquisition with a 12-month payback.
Here's how we work together:
Chief Customer Officer
The total cost of churn at a $300M company is $36.1M per year, over 3 years, that compounds to $118M. I build the engine that stops it and turns the existing customer base into a compounding growth asset.
What I deliver:
Churn reduction: 9% to 6% over 3 years. $3M saved per percentage point at $300M ARR.
Expansion: CSMs driving 30%+ of expansion revenue.
NRR: 99% to 106%. The existing customer base grows for the first time.
ROI: 1.02x in Year 1. 3x by Year 3. $50M ARR gap at $300M scale.
Exit impact: Higher ARR and a higher multiple. On a $300M company, the total enterprise value delta is $1.29B ($3.14B without CS vs. $4.43B with CS).
What I bring:
Proven track record: $350M-$1B revenue responsibility across PE-backed and NYSE-listed X-aaS companies.
Proprietary frameworks: 7-Pillar Advanced CS Model, Maturity Model, KPI & Data Structure.
Commercial discipline: Revenue segmentation, GTM alignment, AI-enabled operations.
Global operator: Dual citizen (Canada/US), fluent French/English, EMEA experience.
Executive presence: CEO-direct reporting, Fortune 500 C-suite partnerships , board-level communication, cross-functional leadership.
I am selective about my next role. I work with CEOs who view CS as a revenue engine, not a cost center. Who give their CCO a direct reporting line and strategic influence. Who are building something worth transforming.
Best for: PE portfolio companies post-acquisition, growth-stage SaaS scaling from $200M-$500M ARR, publicly-traded companies restructuring post-sale organizations.
I also take on Fractional & Interim CCO engagements
For productized diagnostic and retainer engagements, visit Success Calibrators→
Speaking & Workshops
I speak at executive offsites, CS summits and conferences, and PE portfolio company events. Topics grounded in the financial case for CS, not theory.
Topics include:
The 3-Year ROI Model: CS as a Revenue Investment.
CS as a Revenue Engine: The 3-Year ROI Model
AI Agents in Customer Success: Implementation Framework
From Cost Center to Growth Engine: The CCO Playbook
Ready to discuss your needs?
Email me directly at contact [a] veroniquemontreuil dot com or use my contact form.
I respond to all serious inquiries within 24 hours.