Work With Me
You're Not Hiring Me: You're Acquiring Strategic Capability.
Most companies treat Customer Success leadership as a staffing decision. Find a candidate. Interview. Negotiate salary. Fill the role.
Wrong approach.
Your churn rate costs you millions per year in wasted sales capacity. Your expansion motion is disorganized or a part of the total sales quota. Your CS team operates as support, not growth. You are burning cash on a customer org that does not deliver commercial results.
The right CS leader restructures your entire post-sale revenue engine. Turns 91% gross retention into 94%. Builds expansion playbooks that drive 30%+ top-line growth. Delivers a measurable lift in NRR that compounds into exit valuation.
That is not a hire. That is a strategic acquisition with a 12-month payback.
Here's how we work together:
Chief Customer Officer
For: A small number of CEOs each year who view Customer Success as a revenue engine, want a direct reporting line for the function, and are building something worth running for 3 to 5 years.
What I bring:
$350M to $1B revenue responsibility across PE-backed and NYSE-listed SaaS companies.
93% to 96% Gross Revenue Retention. 115%+ Net Revenue Retention.
Global teams of 300+
The 7-Pillar Advanced Customer Success Model and Maturity Model I built and have implemented across four companies: Semrush, Covetrus, Flexential, and INAP.
Dual citizen of Canada and the US, fluent French and English.
What I will not do:
Customer Success operations, activities that look good on a dashboard and move nothing in the P&L.
I take one engagement of this kind at a time. Referrals only.
Productized Diagnostic and Revenue Recovery Advisory
Run through Success Calibrators. Three phases:
Phase 1. Churn Tax Diagnostic. 4 weeks. Quantify the three-layer Churn Tax on your numbers. Customer Success maturity scored across 7 dimensions. Revenue leakage tied to your financials. Total Addressable Recovery sizing. Recovery projections.
Phase 2. Recovery Blueprint. 4 weeks. Prioritized recovery levers ranked by revenue impact. 12-month implementation scorecard. Org design and coverage model. Compensation and incentive architecture. Playbook frameworks. KPI structure. Tech stack recommendations.
Phase 3. Oversight and Calibration. Monthly and quarterly cadence held against the scorecard. Success fee at the 12 or 18-month outcome review, tied to measured Net Revenue Retention improvement.
See the full Revenue Recovery program at Success Calibrators →
Speaking & Workshops
For: PE operating partner offsites, board meetings, executive offsites, Customer Success summits, finance and revenue conferences.
I speak on the financial case for Customer Success, not the playbook layer. My sessions are built for CFOs, CEOs, and revenue operators making a capital allocation decision, not for Customer Success practitioners who already know the function.
Topics:
The Churn Tax. How your sales budget hides a revenue leak.
The 3-Year Return on Customer Success Investment. Why payback math beats best-practice talk.
From Cost Center to Growth Engine. The Chief Customer Officer playbook for the next exit cycle.
AI Agents in Customer Success. Implementation framework, not theory.
NRR and the Exit Multiple. Why 105% changes the comp set.
Ready to discuss your needs?
Email me directly at contact [a] veroniquemontreuil dot com or use my contact form.
I respond to all serious inquiries within 24 hours.